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300-370 · Question #43

An alarm is reporting that one of four ports of a lag group have gone down on a wireless LAN controller. Which troubleshooting methodology can be used to begin the troubleshooting process?

The correct answer is B. bottom-up. When an alarm reports a physical layer issue, such as a port going down in a LAG group, the bottom-up troubleshooting methodology is the most appropriate starting point.

WLAN Troubleshooting Methods

Question

An alarm is reporting that one of four ports of a lag group have gone down on a wireless LAN controller. Which troubleshooting methodology can be used to begin the troubleshooting process?

Options

  • Ashoot from the hip
  • Bbottom-up
  • Ctop-down
  • Dfollow the path
  • Edivide and conquer

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    86% (31)
  • C
    8% (3)
  • D
    3% (1)

Why each option

When an alarm reports a physical layer issue, such as a port going down in a LAG group, the bottom-up troubleshooting methodology is the most appropriate starting point.

Ashoot from the hip

"Shoot from the hip" is not a recognized or systematic troubleshooting methodology; it implies an unorganized and potentially ineffective approach.

Bbottom-upCorrect

The bottom-up troubleshooting methodology starts at the physical layer and systematically moves upwards through the OSI model. Since a port going down is a clear indicator of a physical or data link layer problem, this approach efficiently focuses troubleshooting efforts on the foundational layers where the issue originates, such as cabling, transceivers, or interface configurations.

Ctop-down

Top-down troubleshooting starts from the application layer, which is inefficient when a specific physical layer issue has already been identified.

Dfollow the path

"Follow the path" is a technique for tracing data flow, not a primary methodology for beginning to troubleshoot a known physical layer fault.

Edivide and conquer

Divide and conquer is useful for isolating problems within complex systems but is less specific for an initial physical layer fault when compared to the bottom-up approach.

Concept tested: Troubleshooting methodologies - bottom-up approach

Topics

#Troubleshooting methodology#WLC connectivity#LAG

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