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300-370 · Question #34

A user reports being unable to connect to a server with a certain program while connected to wireless. Wh.ch troubleshooting methodology can be used to begin the troubleshooting process?

The correct answer is A. top-down. When troubleshooting an application-specific connectivity problem from a wireless client, the top-down methodology is the most efficient starting point, beginning at the application layer.

WLAN Troubleshooting Methods

Question

A user reports being unable to connect to a server with a certain program while connected to wireless. Wh.ch troubleshooting methodology can be used to begin the troubleshooting process?

Options

  • Atop-down
  • Bshoot from the hip
  • Cfollow the path
  • Dbottom-up
  • Edivide and conquer

How the community answered

(38 responses)
  • A
    95% (36)
  • B
    3% (1)
  • E
    3% (1)

Why each option

When troubleshooting an application-specific connectivity problem from a wireless client, the top-down methodology is the most efficient starting point, beginning at the application layer.

Atop-downCorrect

A top-down troubleshooting methodology starts at the application layer (Layer 7) and systematically works down through the OSI model, which is logical when the problem is reported to involve a specific 'program' unable to connect to a 'server'.

Bshoot from the hip

'Shoot from the hip' describes a disorganized and inefficient approach to troubleshooting, which is generally not recommended.

Cfollow the path

'Follow the path' is not a standard, recognized networking troubleshooting methodology.

Dbottom-up

A bottom-up methodology starts at the physical layer (Layer 1) and works upwards, which is less efficient when the reported issue originates at the application level.

Edivide and conquer

'Divide and conquer' is a general problem-solving strategy but, in networking, it's often applied within a top-down or bottom-up approach to narrow down the problem scope, rather than being the initial starting methodology itself.

Concept tested: Network troubleshooting methodologies (Top-Down)

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/tcp-ip-troubleshooting-methodology

Topics

#Troubleshooting methods#Top-down approach#Network diagnostics

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