300-085 · Question #64
300-085 Question #64: Real Exam Question with Answer & Explanation
The correct answer is C: Enable tracing and use Cisco Unified RTMT to review the traces.. When the Cisco Unified Presence System Troubleshooter and Server Health Tools fail to resolve an issue in production, the next logical step is to enable tracing and analyze the resulting logs with Cisco Unified RTMT - a non-disruptive diagnostic action.
Question
Options
- ARestart the Cisco Unified Presence server.
- BRestart Cisco Unified Communications Manager.
- CEnable tracing and use Cisco Unified RTMT to review the traces.
- DUninstall and re-install Cisco Unified Personal Communicator.
- EReset the Presence Gateway.
Explanation
When the Cisco Unified Presence System Troubleshooter and Server Health Tools fail to resolve an issue in production, the next logical step is to enable tracing and analyze the resulting logs with Cisco Unified RTMT - a non-disruptive diagnostic action.
Common mistakes.
- A. Restarting the Cisco Unified Presence server is a disruptive action that affects all active presence sessions in a live production environment and should only be taken as a last resort after diagnostic data has been collected.
- B. Restarting Cisco Unified Communications Manager would cause a broader outage impacting all voice calls and is not a targeted or appropriate next step for a Presence-specific issue.
- D. Uninstalling and reinstalling Cisco Unified Personal Communicator on client machines is an extreme and time-consuming action that bypasses proper server-side diagnostic steps.
- E. Resetting the Presence Gateway is disruptive and premature - no additional diagnostic information has been gathered yet that would justify this action.
Concept tested. Cisco Unified Presence troubleshooting trace collection with RTMT
Topics
Community Discussion
No community discussion yet for this question.