300-085 Question #229: Real Exam Question with Answer & Explanation

The correct answer is A: Ensure that a UC Service Profile includes a valid IM & Presence profile.. When a user cannot log into Cisco Jabber and the IM&P server config is confirmed correct, the issue is likely in CUCM end user settings - specifically the UC Service Profile assignment and the IM and Presence enablement flag.

Cisco Unified IM and Presence

Question

A user cannot log into Cisco Jabber. The engineer troubleshooting this issue has verified that the configurations are correct on the IM&P server. Which two settings must be checked under the end user on Cisco Unified Communications Manager to resolve this issue? (Choose two)

Options

AEnsure that a UC Service Profile includes a valid IM & Presence profile.
BThe correct extension is selected under the primary extension.
CThe correct CSS is selected under the subscribe calling search space.
DThe user is enabled for Cisco Unified CM IM & Presence.
EThe user has "Application Client Users" role permission.

Explanation

When a user cannot log into Cisco Jabber and the IM&P server config is confirmed correct, the issue is likely in CUCM end user settings - specifically the UC Service Profile assignment and the IM and Presence enablement flag.

Common mistakes.

B. The primary extension maps a user to a directory number for telephony purposes and has no bearing on whether Jabber can authenticate to the IM and Presence service.
C. The Subscribe Calling Search Space governs which devices a user can subscribe to for presence status updates, but it is not a prerequisite for resolving a basic Jabber login failure.
E. The 'Application Client Users' role is not a standard requirement for enabling a user to log into Cisco Jabber for IM and Presence functionality.

Concept tested. CUCM end user IM and Presence enablement and service profile

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/14_0_1/cup0_b_config-and-admin-guide-1401/cup0_m_end-users.html

Topics

#Jabber login#UC Service Profile#IM&P end user settings#CUCM user configuration

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