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300-085 · Question #229

A user cannot log into Cisco Jabber. The engineer troubleshooting this issue has verified that the configurations are correct on the IM&P server. Which two settings must be checked under the end…

The correct answer is A. Ensure that a UC Service Profile includes a valid IM & Presence profile. D. The user is enabled for Cisco Unified CM IM & Presence. When a user cannot log into Cisco Jabber and the IM&P server config is confirmed correct, the issue is likely in CUCM end user settings - specifically the UC Service Profile assignment and the IM and Presence enablement flag.

Cisco Unified IM and Presence

Question

A user cannot log into Cisco Jabber. The engineer troubleshooting this issue has verified that the configurations are correct on the IM&P server. Which two settings must be checked under the end user on Cisco Unified Communications Manager to resolve this issue? (Choose two)

Options

  • AEnsure that a UC Service Profile includes a valid IM & Presence profile.
  • BThe correct extension is selected under the primary extension.
  • CThe correct CSS is selected under the subscribe calling search space.
  • DThe user is enabled for Cisco Unified CM IM & Presence.
  • EThe user has "Application Client Users" role permission.

How the community answered

(18 responses)
  • A
    72% (13)
  • B
    6% (1)
  • C
    17% (3)
  • E
    6% (1)

Why each option

When a user cannot log into Cisco Jabber and the IM&P server config is confirmed correct, the issue is likely in CUCM end user settings - specifically the UC Service Profile assignment and the IM and Presence enablement flag.

AEnsure that a UC Service Profile includes a valid IM & Presence profile.Correct

A UC Service Profile that includes a valid IM and Presence service profile must be assigned to the end user so that Jabber can discover and connect to the correct IM&P server. Without this assignment, the Jabber client has no pointer to the IM and Presence services it needs to authenticate and register.

BThe correct extension is selected under the primary extension.

The primary extension maps a user to a directory number for telephony purposes and has no bearing on whether Jabber can authenticate to the IM and Presence service.

CThe correct CSS is selected under the subscribe calling search space.

The Subscribe Calling Search Space governs which devices a user can subscribe to for presence status updates, but it is not a prerequisite for resolving a basic Jabber login failure.

DThe user is enabled for Cisco Unified CM IM & Presence.Correct

The end user must be explicitly enabled for Cisco Unified CM IM and Presence by checking the 'Enable User for Unified CM IM and Presence' checkbox on the End User configuration page in CUCM. This flag controls whether the user is provisioned an IM&P account and is permitted to log in through Jabber.

EThe user has "Application Client Users" role permission.

The 'Application Client Users' role is not a standard requirement for enabling a user to log into Cisco Jabber for IM and Presence functionality.

Concept tested: CUCM end user IM and Presence enablement and service profile

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/14_0_1/cup0_b_config-and-admin-guide-1401/cup0_m_end-users.html

Topics

#Jabber login#UC Service Profile#IM&P end user settings#CUCM user configuration

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