On Cisco Unified Communications Manager, where can you change the softkey templates from your IP phone?

Question

Options

• ACisco Unified Communications Manager Serviceability > Device > Device Settings > Softkey
• BCisco Unified Communications Manager Administration > Device > Device Settings > Softkey
• CCisco Unified Communications Manager Administration > Device > Device Settings > Phone
• DCisco Unified Communications Manager Administration > Device > Device Settings > Device

• A
  4% (1)
• B
  92% (24)
• C
  4% (1)

Explanation

Softkey Templates in CUCM define which softkeys (on-screen buttons) appear on IP phones during various call states (on-hook, connected, on-hold, etc.). The correct navigation path to manage Softkey Templates is: Cisco Unified Communications Manager Administration > Device > Device Settings > Softkey Template. Answer (B) is correct - configuration changes to devices, including softkey templates, are made in CUCM Administration (the main admin GUI), not in CUCM Serviceability. Answer (A) is incorrect because CUCM Serviceability is used for service activation, alarm configuration, and trace settings - not device configuration. Answers (C) and (D) point to different sub-menus (Phone Configuration and Device Configuration respectively) under Device Settings, which do not contain the Softkey Template management page.

No community discussion yet for this question.