300-070 · Question #206
300-070 Question #206: Real Exam Question with Answer & Explanation
The correct answer is D: Broadcast. Broadcast distribution rings all available agents in a hunt group simultaneously. This is the best choice when agents are physically present at a counter serving walk-up customers, because any agent who is free - regardless of which ones are busy with in-person customers - can an
Question
Options
- ATop Down
- BCircular
- CLongest Idle Time
- DBroadcast
Explanation
Broadcast distribution rings all available agents in a hunt group simultaneously. This is the best choice when agents are physically present at a counter serving walk-up customers, because any agent who is free - regardless of which ones are busy with in-person customers - can answer the ringing call immediately. Top Down always starts from the first agent in the list. Circular rotates through agents in sequence. Longest Idle Time sends calls to the agent who has been idle the longest, which may not reflect current availability for someone helping a walk-up customer. Broadcast ensures the fastest call answer time by alerting all six reps at once, letting whoever is free pick up.
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