220-802 · Question #891
A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?
The correct answer is A. The pickup rollers need to be replaced. Crumpled pages from a specific tray indicate a mechanical paper-handling problem at the point of pickup, and worn pickup rollers are the most common cause of paper misfeeds and wrinkling during the feed process.
Question
A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?
Options
- AThe pickup rollers need to be replaced.
- BThe paper is too wide for the tray.
- CThe toner cartridge is leaking.
- DThe pickup assembly is missing.
How the community answered
(35 responses)- A89% (31)
- B3% (1)
- C6% (2)
- D3% (1)
Why each option
Crumpled pages from a specific tray indicate a mechanical paper-handling problem at the point of pickup, and worn pickup rollers are the most common cause of paper misfeeds and wrinkling during the feed process.
Pickup rollers are rubber rollers that grip the top sheet of paper from the tray and feed it into the paper path. When the rubber degrades or hardens with age, the rollers lose traction, causing inconsistent paper gripping that leads to skewing, multiple feeds, or crumpling as the paper buckles under uneven force. Because the problem is isolated to the third tray, the rollers specific to that tray assembly are the most likely component requiring replacement.
Paper that is too wide for the tray would cause it to be unable to fit or would jam at the guides, not crumple during output.
A leaking toner cartridge causes smeared or black-stained pages but has no effect on paper handling or crumpling.
If the pickup assembly were missing entirely, no paper would feed from that tray at all rather than feeding crumpled.
Concept tested: Laser printer pickup roller failure causing paper misfeeds
Source: https://support.hp.com/us-en/document/c01879593
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