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220-802 · Question #890

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user's print queue and sees several jobs in the queue. The queue is…

The correct answer is C. That the IP is static. After ruling out a spooler issue by flushing and restarting the queue, the next step is to verify the printer has a static IP, because a changed DHCP-assigned address would cause the computer to send jobs to a stale IP that no longer points to the printer.

Hardware and network troubleshooting

Question

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user's print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer?

Options

  • AThat the WEP key is disabled
  • BThat the fuser is not faulty
  • CThat the IP is static
  • DThat the buffer is not overloaded

How the community answered

(22 responses)
  • A
    14% (3)
  • B
    5% (1)
  • C
    77% (17)
  • D
    5% (1)

Why each option

After ruling out a spooler issue by flushing and restarting the queue, the next step is to verify the printer has a static IP, because a changed DHCP-assigned address would cause the computer to send jobs to a stale IP that no longer points to the printer.

AThat the WEP key is disabled

WEP is a deprecated wireless encryption protocol; disabling it would reduce security and is unrelated to a printer that was working the previous day.

BThat the fuser is not faulty

A faulty fuser would cause mechanical print defects or paper jams and would not produce the symptom of jobs failing after the queue is cleared.

CThat the IP is staticCorrect

Networked printers should be configured with a static IP address so that computers can reliably locate them on the network. If the printer's lease expired and it received a new DHCP address overnight, the print port configuration on the workstation still points to the old IP, causing all jobs to fail silently or with a connection error. Verifying and assigning a static IP - or reserving one via DHCP - ensures the printer remains reachable at a consistent address.

DThat the buffer is not overloaded

Buffer overload was effectively ruled out when the queue was flushed and restarted, yet the problem persisted.

Concept tested: Static IP assignment for consistent networked printer access

Source: https://support.hp.com/us-en/document/ish_1780643-1780667-16

Topics

#static IP#network printer#print queue#printer connectivity

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