220-802 · Question #878
A customer reports to Karen, a technician, that a PC's video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a…
The correct answer is C. The video card requires additional power. All three activities that trigger the reboots - movie playback, gaming, and video editing - are GPU-intensive tasks that draw significantly more power. A newly upgraded video card likely requires more power than the existing power supply unit (PSU) can deliver. When the GPU…
Question
A customer reports to Karen, a technician, that a PC's video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue?
Options
- AThe card is not compatible with the hardware of the machine.
- BThe graphic driver for the card is corrupt.
- CThe video card requires additional power.
- DThe software the user is running is incompatible for the video card.
How the community answered
(54 responses)- A6% (3)
- B4% (2)
- C81% (44)
- D9% (5)
Explanation
All three activities that trigger the reboots - movie playback, gaming, and video editing - are GPU-intensive tasks that draw significantly more power. A newly upgraded video card likely requires more power than the existing power supply unit (PSU) can deliver. When the GPU demands peak power during high-load tasks, the PSU cannot supply enough, causing the system to reboot. Incompatible hardware (A) would typically cause boot failures or errors, not load-dependent reboots. A corrupt driver (B) would more likely cause display artifacts or BSODs, not clean reboots. Software incompatibility (D) is unlikely to cause hardware-level reboots consistently across multiple unrelated applications.
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