CompTIA
220-802 · Question #737
220-802 Question #737: Real Exam Question with Answer & Explanation
The correct answer is A: Boot to safe mode. When a BSOD occurs during application use, booting into Safe Mode loads only essential drivers and services, allowing the technician to isolate whether the crash is caused by a third-party driver or software conflict.
Question
While using an application on a Windows XP desktop PC, a BSOD appears. Which of the following should the technician select upon reboot to troubleshoot this issue?
Options
- ABoot to safe mode
- BBoot to last known good configuration
- CBoot to another OS on a second partition
- DBoot normally
Explanation
When a BSOD occurs during application use, booting into Safe Mode loads only essential drivers and services, allowing the technician to isolate whether the crash is caused by a third-party driver or software conflict.
Common mistakes.
- B. Last Known Good Configuration restores registry settings from the last successful boot and is more useful for BSOD issues caused by a recent driver or registry change, but it does not provide a diagnostic environment like Safe Mode does.
- C. Booting to a second OS is an advanced step that would be used to access data or run diagnostics from outside Windows, not the first troubleshooting step for an application-related BSOD.
- D. Booting normally would likely reproduce the BSOD without providing any additional diagnostic information or ability to intervene.
Concept tested. Windows Safe Mode for BSOD troubleshooting
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