220-802 Question #715: Real Exam Question with Answer & Explanation

The correct answer is A: Install the vendor specific driver. When a printout contains garbled text, random symbols, or garbage characters, the root cause is almost always a driver mismatch - the printer is receiving data it cannot interpret correctly. Windows' generic (plug-and-play) driver may not fully support all the features and page d

Question

A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?

Options

AInstall the vendor specific driver
BReplace the printer
CCheck for Windows Updates
DRun antivirus application

Explanation

When a printout contains garbled text, random symbols, or garbage characters, the root cause is almost always a driver mismatch - the printer is receiving data it cannot interpret correctly. Windows' generic (plug-and-play) driver may not fully support all the features and page description language (e.g., PCL or PostScript) of the specific printer model. Installing the vendor-specific driver from the manufacturer ensures the correct page description language and printer commands are used, which resolves the garbled output. Replacing the printer is premature and wasteful; Windows Updates and antivirus are unrelated to this specific symptom.

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