220-802 · Question #504
A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the external display with a…
The correct answer is A. Record the resolution to the problem for future references. CompTIA's six-step troubleshooting methodology ends with: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory, 4) Establish a plan of action and implement the solution, 5) Verify full system functionality and implement preventive measures, 6)…
Question
A user states that they see flickering on their external display. The technician asks if anything has changed since they noticed the problem. Next the technician replaces the external display with a new one which corrected the issue. According to the troubleshooting theory, which of the following would the technician do NEXT?
Options
- ARecord the resolution to the problem for future references.
- BDetermine what needs to be replaced to resolve the issue.
- CRecreate the recent changes to the PC.
- DIdentify what exactly the user is having a problem with.
How the community answered
(55 responses)- A87% (48)
- B7% (4)
- C2% (1)
- D4% (2)
Explanation
CompTIA's six-step troubleshooting methodology ends with: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory, 4) Establish a plan of action and implement the solution, 5) Verify full system functionality and implement preventive measures, 6) Document findings, actions, and outcomes. The technician has already identified the problem (step 1), formed a theory (faulty display), tested it (replaced the display), and verified the fix worked. The only remaining step is to document the resolution (A) for future reference. The other choices represent steps already completed earlier in the process.
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