A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. "primary drive 0 not found. Press F1 to continue." Which of the following should the technician…

The correct answer is B. Proper drive installation (e.g. cables/jumpers). The error 'Primary drive 0 not found' indicates the BIOS cannot detect the original boot drive. Since the technician just installed a second hard drive, the most likely cause is a physical installation issue-a loose or incorrectly connected data cable (SATA/IDE), a dislodged…

Hardware and network troubleshooting

Question

A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. "primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST?

Options

AThat NTLDR and boot.ini are not missing
BProper drive installation (e.g. cables/jumpers)
CIf computer can boot into safe mode
DIf the BIOS boot settings are correct

How the community answered

(35 responses)

A
3% (1)
B
80% (28)
C
11% (4)
D
6% (2)

Explanation

The error 'Primary drive 0 not found' indicates the BIOS cannot detect the original boot drive. Since the technician just installed a second hard drive, the most likely cause is a physical installation issue-a loose or incorrectly connected data cable (SATA/IDE), a dislodged power connector, or incorrect jumper settings on an IDE drive that changed the original drive's role. Physical connections are always checked first (basic troubleshooting methodology) before investigating software, BIOS settings, or OS files. The act of installing the second drive is the most probable source of the disruption.

Topics

#hard drive error#cable connections#BIOS boot order#drive installation

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