220-802 · Question #411
After being infected with a virus, a user's computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the…
The correct answer is B. Factory restore CD. A factory restore CD (or DVD) returns the computer to its original out-of-box state, exactly as it was when first purchased. This is the correct tool when a technician has decided the machine needs a full rebuild. Recovery Console (A) is a command-line tool for repairing a…
Question
After being infected with a virus, a user's computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user's backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?
Options
- ARecovery Console
- BFactory restore CD
- CAnti-malware software
- DSystem Restore
How the community answered
(25 responses)- A4% (1)
- B88% (22)
- C8% (2)
Explanation
A factory restore CD (or DVD) returns the computer to its original out-of-box state, exactly as it was when first purchased. This is the correct tool when a technician has decided the machine needs a full rebuild. Recovery Console (A) is a command-line tool for repairing a Windows installation, not resetting it to factory state. Anti-malware software (C) attempts to clean infections but cannot rebuild a compromised OS. System Restore (D) rolls back to a previous restore point within the existing Windows installation, not to the original factory image, and may itself be compromised by the virus.
Topics
Community Discussion
No community discussion yet for this question.