A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?

The correct answer is B. Dead pixels. Dead or stuck pixels are a manufacturing defect where individual pixels on a display fail to change color properly, resulting in spots of incorrect color (yellow, red, green, or black) on the screen. Since the display is brand new and the issue is visual spots rather than a…

Hardware and network troubleshooting

Question

A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?

Options

AUsing wrong video connector
BDead pixels
CDropped in shipping
DIncorrect installation

How the community answered

(45 responses)

A
2% (1)
B
89% (40)
C
2% (1)
D
7% (3)

Explanation

Dead or stuck pixels are a manufacturing defect where individual pixels on a display fail to change color properly, resulting in spots of incorrect color (yellow, red, green, or black) on the screen. Since the display is brand new and the issue is visual spots rather than a connectivity or setup problem, dead pixels are the most likely cause. A wrong video connector would affect the entire image, not cause spots, and physical damage from shipping would typically cause cracks or broader display failure.

Topics

#plasma display#dead pixels#display artifacts#monitor troubleshooting

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