220-802 · Question #248
A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely…
The correct answer is B. Adjust power settings. Windows power management settings can put the wireless network adapter to sleep to conserve battery when the system is idle. This causes the Wi-Fi connection to drop and requires manual reconnection upon return. The fix is to adjust the power plan settings - specifically…
Question
A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue?
Options
- ADisable screensaver
- BAdjust power settings
- CReplace the wireless card
- DInstall a higher capacity battery
How the community answered
(42 responses)- A2% (1)
- B86% (36)
- C7% (3)
- D5% (2)
Explanation
Windows power management settings can put the wireless network adapter to sleep to conserve battery when the system is idle. This causes the Wi-Fi connection to drop and requires manual reconnection upon return. The fix is to adjust the power plan settings - specifically disabling 'Allow the computer to turn off this device to save power' in the wireless adapter's Device Manager properties, or changing the power plan. Replacing the card or installing a larger battery are unnecessary hardware changes for what is a software/configuration issue.
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