CompTIA
220-701 · Question #282
220-701 Question #282: Real Exam Question with Answer & Explanation
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Question
A customer opened a ticket with the help desk two days ago to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?
Options
- AAsk another technician who has worked with this computer previously to learn about any other
- BAsk the customer open-ended questions to attempt to narrow down the issue, then repeat the
- CAsk the customer close-ended questions to attempt to narrow down the issue while not using
- DRun preliminary diagnostic tests to narrow down the issue and update the status of the trouble
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