CompTIA
220-701 · Question #282
A customer opened a ticket with the help desk two days ago to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the…
The correct answer is B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the. See the full explanation below for the reasoning.
Question
A customer opened a ticket with the help desk two days ago to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?
Options
- AAsk another technician who has worked with this computer previously to learn about any other
- BAsk the customer open-ended questions to attempt to narrow down the issue, then repeat the
- CAsk the customer close-ended questions to attempt to narrow down the issue while not using
- DRun preliminary diagnostic tests to narrow down the issue and update the status of the trouble
How the community answered
(35 responses)- A6% (2)
- B80% (28)
- C3% (1)
- D11% (4)
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