CompTIA
220-701 · Question #283
Which of the following describes the BEST course of action when a user continuously calls a technician with computer issues instead of the helpdesk?
The correct answer is C. Explain that the user needs to fill out a work order for the computer problems. See the full explanation below for the reasoning.
Question
Which of the following describes the BEST course of action when a user continuously calls a technician with computer issues instead of the helpdesk?
Options
- APut all other work orders on hold and assist the user with all their computer issues.
- BHave another technician take over support calls for this user.
- CExplain that the user needs to fill out a work order for the computer problems.
- DAsk the user to call another technician for more in-depth assistance.
How the community answered
(62 responses)- A5% (3)
- B11% (7)
- C82% (51)
- D2% (1)
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