CompTIA
220-701 · Question #283
220-701 Question #283: Real Exam Question with Answer & Explanation
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Question
Which of the following describes the BEST course of action when a user continuously calls a technician with computer issues instead of the helpdesk?
Options
- APut all other work orders on hold and assist the user with all their computer issues.
- BHave another technician take over support calls for this user.
- CExplain that the user needs to fill out a work order for the computer problems.
- DAsk the user to call another technician for more in-depth assistance.
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