CompTIA
220-701 · Question #278
A helpdesk technician is troubleshooting a user's monitor which has a yellow tint. The technician is informed of the asset number and discovers that it is one of the last CRT monitors. Which of the…
The correct answer is A. Replace the old monitor with a new LCD. See the full explanation below for the reasoning.
Question
A helpdesk technician is troubleshooting a user's monitor which has a yellow tint. The technician is informed of the asset number and discovers that it is one of the last CRT monitors. Which of the following would be the MOST appropriate response?
Options
- AReplace the old monitor with a new LCD.
- BHave the user carry the monitor to the technician's desk and exchange it for an LCD monitor.
- CAsk the user what changed recently to cause the shaking images.
- DTell the user to degauss the monitor.
How the community answered
(32 responses)- A69% (22)
- B3% (1)
- C9% (3)
- D19% (6)
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