CompTIA
220-701 · Question #279
A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?
The correct answer is B. "There was a moisture build up in the paper tray that apparently caused the paper jam". See the full explanation below for the reasoning.
Question
A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?
Options
- A"The process of removal is extremely complex and only certain individuals would understand".
- B"There was a moisture build up in the paper tray that apparently caused the paper jam".
- C"Condensation within the lower tray assembly hindered the functionality of the rollers which
- D"The paper jam was caused because irresponsible users spilled liquid in the bottom tray".
How the community answered
(30 responses)- A7% (2)
- B73% (22)
- C17% (5)
- D3% (1)
Community Discussion
No community discussion yet for this question.