CompTIA
220-701 · Question #277
A call logging process would be used by a technician in order to:
The correct answer is D. identify common problems among many users. See the full explanation below for the reasoning.
Question
A call logging process would be used by a technician in order to:
Options
- Aassign the appropriate status level for the problem.
- Bcreate records which enable user authentication.
- Chelp maintain a balanced workload for the help desk technicians.
- Didentify common problems among many users.
How the community answered
(61 responses)- A3% (2)
- B15% (9)
- C8% (5)
- D74% (45)
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