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220-1201 · Question #266

220-1201 Question #266: Real Exam Question with Answer & Explanation

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Submitted by eva_at· Mar 30, 2026Peripherals and Printer Troubleshooting

Question

A user asks a technician for assistance with a printer that has stopped printing. The user states that the print jobs are generated from a website and are difficult to re-create. When the technician remotes into the user's computer, they can see many jobs in the queue. The issue persists after the user performs a hard reset of the printer. Which of the following will most likely fix the issue?

Options

  • ARestarting the print spooler service on the local computer
  • BDeleting all the jobs and having the user restart their computer
  • CMaking sure the printer is using the latest PCL driver
  • DUpdating the manufacturer's firmware on the printer

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Topics

#printer troubleshooting#print spooler#print queue management
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