220-1201 · Question #266
A user asks a technician for assistance with a printer that has stopped printing. The user states that the print jobs are generated from a website and are difficult to re-create. When the technician…
The correct answer is A. Restarting the print spooler service on the local computer. Restarting the print spooler service clears and reloads the print queue on the user’s PC, removing any hung jobs without needing to recreate or reprint them.
Question
A user asks a technician for assistance with a printer that has stopped printing. The user states that the print jobs are generated from a website and are difficult to re-create. When the technician remotes into the user's computer, they can see many jobs in the queue. The issue persists after the user performs a hard reset of the printer. Which of the following will most likely fix the issue?
Options
- ARestarting the print spooler service on the local computer
- BDeleting all the jobs and having the user restart their computer
- CMaking sure the printer is using the latest PCL driver
- DUpdating the manufacturer's firmware on the printer
How the community answered
(18 responses)- A61% (11)
- B6% (1)
- C22% (4)
- D11% (2)
Explanation
Restarting the print spooler service clears and reloads the print queue on the user’s PC, removing any hung jobs without needing to recreate or reprint them.
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