220-1201 · Question #179
A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following…
The correct answer is C. Clean the pickup rollers. When a laser printer intermittently fails to feed paper, the most common hardware cause is worn or dirty pickup rollers. These rollers grab the paper from the tray and move it into the printer. Over time, dust, paper debris, or worn rubber reduces their effectiveness, causing…
Question
A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?
Options
- AUpdate the printer drivers.
- BSelect the correct paper size.
- CClean the pickup rollers.
- DReplace the toner cartridge.
How the community answered
(28 responses)- A7% (2)
- C79% (22)
- D14% (4)
Explanation
When a laser printer intermittently fails to feed paper, the most common hardware cause is worn or dirty pickup rollers. These rollers grab the paper from the tray and move it into the printer. Over time, dust, paper debris, or worn rubber reduces their effectiveness, causing feeding issues.
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