220-1201 · Question #178
A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop…
The correct answer is A. Turn it off and disconnect all power sources. C. Check for foreign objects, liquid spills, and internal damage. Turning off and disconnecting all power sources prevents further damage and ensures safety when diagnosing hardware issues. Checking for foreign objects, liquid spills, and internal damage helps identify the physical cause of the burning smell.
Question
A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Choose two)
Options
- ATurn it off and disconnect all power sources.
- BSubmit an emergency request to the local facilities manager.
- CCheck for foreign objects, liquid spills, and internal damage.
- DContact the vendor and submit a return request.
- ERemove the device from the MDM.
- FTry an alternate AC adapter.
How the community answered
(34 responses)- A74% (25)
- B3% (1)
- D3% (1)
- E6% (2)
- F15% (5)
Explanation
Turning off and disconnecting all power sources prevents further damage and ensures safety when diagnosing hardware issues. Checking for foreign objects, liquid spills, and internal damage helps identify the physical cause of the burning smell.
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