CompTIA
220-1201 · Question #153
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should…
The correct answer is B. Test the theory. After determining the issue is likely on the remote server, the technician should test the theory to confirm the root cause before proceeding.
Submitted by noor.lb· Mar 30, 2026None
Question
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?
Options
- ADocument the findings.
- BTest the theory
- CGather information
- DEstablish a plan of action
How the community answered
(34 responses)- A6% (2)
- B76% (26)
- C3% (1)
- D15% (5)
Explanation
After determining the issue is likely on the remote server, the technician should test the theory to confirm the root cause before proceeding.
Topics
#Troubleshooting methodology#Network troubleshooting#Problem-solving steps
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