A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

The correct answer is B. Put the phone on silent. In a professional work environment, distractions should be minimized, especially when working onsite for a client. The best approach is to put the phone on silent (Option B) to avoid interruptions while remaining professional.

Operational Procedures

Question

Options

AStep aside and answer.
BPut the phone on silent.
CText a reply.
DIgnore the phone and continue working.

How the community answered

(36 responses)

A
6% (2)
B
89% (32)
C
3% (1)
D
3% (1)

Explanation

In a professional work environment, distractions should be minimized, especially when working onsite for a client. The best approach is to put the phone on silent (Option B) to avoid interruptions while remaining professional.

Topics

#Professionalism#Customer service#Workplace etiquette#Distraction management

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