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220-1102 · Question #646
220-1102 Question #646: Real Exam Question with Answer & Explanation
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Operational Procedures
Question
A technician is working at a client office site and the technician's family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?
Options
- AStep aside and answer.
- BPut the phone on silent.
- CText a reply.
- DIgnore the phone and continue working.
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Topics
#Professionalism#Customer service#Workplace etiquette#Distraction management