CompTIA
220-1102 · Question #625
A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?
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Operational Procedures
Question
A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?
Options
- AEnd user training
- BProgress notes
- CKnowledge base
- DAcceptable use policy document
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Topics
#Help desk procedures#Knowledge management#Documentation#IT best practices