220-1102 · Question #618
A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Choose two.)
The correct answer is C. Backup of critical data D. Device drivers. To safely upgrade the Microsoft Windows 10 OS, a technician requires a backup of critical data and updated device drivers.
Question
A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Choose two.)
Options
- ARelease notes
- BAntivirus software
- CBackup of critical data
- DDevice drivers
- EWord processing software
- FSafe boot mode
How the community answered
(57 responses)- A5% (3)
- B2% (1)
- C72% (41)
- E7% (4)
- F14% (8)
Why each option
To safely upgrade the Microsoft Windows 10 OS, a technician requires a backup of critical data and updated device drivers.
Release notes provide information about the update but are not a mandatory requirement for the technical process of performing the OS upgrade itself.
While important for system security, antivirus software is not a prerequisite for an OS upgrade and can sometimes even interfere with the upgrade process.
Backing up critical data is essential before an OS upgrade to prevent data loss in case the upgrade fails or causes unexpected issues, ensuring data integrity.
Updated device drivers are necessary to ensure that all hardware components, such as graphics cards, network adapters, and peripherals, are compatible with and function correctly after the new OS version is installed, preventing potential system instability or feature loss.
Word processing software is an application and has no bearing on the safety or success of an operating system upgrade.
Safe boot mode is a diagnostic startup mode used for troubleshooting, not a required step for a standard, safe OS upgrade.
Concept tested: Windows OS upgrade prerequisites
Source: https://learn.microsoft.com/en-us/windows/deployment/upgrade/resolve-windows-10-upgrade-errors
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