Joe, a user, is gelling replies to an email message he never sent Joe contacts the help desk to ask what he should do. Which of the following should the help desk technician recommend FIRST to Joe?

The correct answer is D. Forward the email to the technician. When a user receives replies to emails they never sent, the account may be compromised or spoofed. The technician must first receive the suspicious email to examine its headers, originating IP, links, and metadata before recommending any remediation. This information-gathering…

Networking

Question

Options

ADelete the replies
BChange his password
CNotify his contacts that his account was compromised
DForward the email to the technician.

How the community answered

(29 responses)

A
3% (1)
B
3% (1)
C
14% (4)
D
79% (23)

Explanation

When a user receives replies to emails they never sent, the account may be compromised or spoofed. The technician must first receive the suspicious email to examine its headers, originating IP, links, and metadata before recommending any remediation. This information-gathering step determines whether the account was hacked (requiring a password change and contact notification) or merely spoofed (which would not require those actions). Acting before investigating risks giving the wrong advice.

Topics

#email compromise#account security#incident response#password change

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