Cisco
210-065 · Question #57
210-065 Question #57: Real Exam Question with Answer & Explanation
The correct answer is B: The username and password in Cisco Jabber phone services are misconfigured.. A phone status error icon in Cisco Jabber indicates the CSF softphone device cannot register with CUCM, typically caused by authentication failure or a missing directory number.
Question
Refer to the exhibit. Which two of these can cause the phone status error icon that is shown in the exhibit? (Choose two.)
Exhibit
Options
- AThe Cisco Unified Communications Manager IM and Presence Service is not available.
- BThe username and password in Cisco Jabber phone services are misconfigured.
- CThe Cisco Jabber initial audio and video settings need to be set.
- DThere is no DN configured for the Cisco Unified Client Services Framework in Cisco Unified
- EThe Cisco Jabber does not have the correct phone button template and hence cannot register
- FThe called user presence status is unknown.
Explanation
A phone status error icon in Cisco Jabber indicates the CSF softphone device cannot register with CUCM, typically caused by authentication failure or a missing directory number.
Common mistakes.
- A. The IM and Presence Service being unavailable affects chat and presence indicators, not the CSF softphone registration status icon.
- C. Initial audio and video device settings in Jabber affect media quality and peripheral selection but do not block CSF device registration with CUCM.
- E. An incorrect phone button template can affect line appearance options but does not prevent the CSF device from successfully registering with CUCM.
- F. Unknown presence status of a called user is a presence lookup issue and is unrelated to the local Jabber CSF device registration state.
Concept tested. Cisco Jabber CSF device registration errors in CUCM
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