210-065 · Question #57
Refer to the exhibit. Which two of these can cause the phone status error icon that is shown in the exhibit? (Choose two.)
The correct answer is B. The username and password in Cisco Jabber phone services are misconfigured. D. There is no DN configured for the Cisco Unified Client Services Framework in Cisco Unified. A phone status error icon in Cisco Jabber indicates the CSF softphone device cannot register with CUCM, typically caused by authentication failure or a missing directory number.
Question
Refer to the exhibit. Which two of these can cause the phone status error icon that is shown in the exhibit? (Choose two.)
Exhibit
Options
- AThe Cisco Unified Communications Manager IM and Presence Service is not available.
- BThe username and password in Cisco Jabber phone services are misconfigured.
- CThe Cisco Jabber initial audio and video settings need to be set.
- DThere is no DN configured for the Cisco Unified Client Services Framework in Cisco Unified
- EThe Cisco Jabber does not have the correct phone button template and hence cannot register
- FThe called user presence status is unknown.
How the community answered
(26 responses)- B77% (20)
- C12% (3)
- E4% (1)
- F8% (2)
Why each option
A phone status error icon in Cisco Jabber indicates the CSF softphone device cannot register with CUCM, typically caused by authentication failure or a missing directory number.
The IM and Presence Service being unavailable affects chat and presence indicators, not the CSF softphone registration status icon.
If the username and password configured in Cisco Jabber phone services are incorrect, Jabber cannot authenticate to CUCM to activate the Cisco Unified Client Services Framework (CSF) device, causing the phone status error icon to appear.
Initial audio and video device settings in Jabber affect media quality and peripheral selection but do not block CSF device registration with CUCM.
The CSF device in CUCM must have a directory number (DN) assigned to it; without a configured DN, the softphone has no line to register, and Jabber displays a phone status error because the device cannot complete registration.
An incorrect phone button template can affect line appearance options but does not prevent the CSF device from successfully registering with CUCM.
Unknown presence status of a called user is a presence lookup issue and is unrelated to the local Jabber CSF device registration state.
Concept tested: Cisco Jabber CSF device registration errors in CUCM
Source: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-troubleshooting-guides-list.html
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