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210-065 · Question #283

An engineer must pull logs from an Cisco EX90 Codec for a Call setup issue. The engineer opens a Telnet session to the codec and enters the log ctx SipPacket debug 9 command. The engineer places a…

The correct answer is C. Enter the log output on command. On Cisco TelePresence codecs, debug log messages are generated but are not displayed on the active console session until output is explicitly enabled with 'log output on'.

Endpoint Troubleshooting

Question

An engineer must pull logs from an Cisco EX90 Codec for a Call setup issue. The engineer opens a Telnet session to the codec and enters the log ctx SipPacket debug 9 command. The engineer places a test call, but sees no debugs on the console. Which action must the engineer take to review the logs?

Options

  • ASSH into the codec to view the logs
  • BEnter the log ctx SipPacket debug all command
  • CEnter the log output on command.
  • DCollect logs from the web interface.

How the community answered

(22 responses)
  • A
    14% (3)
  • B
    9% (2)
  • C
    73% (16)
  • D
    5% (1)

Why each option

On Cisco TelePresence codecs, debug log messages are generated but are not displayed on the active console session until output is explicitly enabled with 'log output on'.

ASSH into the codec to view the logs

Switching from Telnet to SSH changes the transport security but does not affect whether the codec streams log output to the session; the root cause is that output is disabled.

BEnter the log ctx SipPacket debug all command

The 'log ctx SipPacket debug all' variant adjusts verbosity level but does not enable console output; logs would still not appear without 'log output on'.

CEnter the log output on command.Correct

The command 'log output on' activates console output for log messages on the current CLI session. Without this command, logs are captured internally but not streamed to the terminal, which is why no debugs appeared even though the correct context and level were set.

DCollect logs from the web interface.

Collecting logs from the web interface is a separate diagnostic path and does not resolve the issue of enabling real-time console log streaming during an active Telnet session.

Concept tested: Cisco TelePresence codec CLI real-time log output enabling

Source: https://www.cisco.com/c/en/us/td/docs/telepresence/endpoint/tc-software/ex-series/admin/Cisco_EX_Series_Administrator_Guide_TC7-3.html

Topics

#EX90#codec logs#debug commands#log output

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