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210-065 · Question #389

An engineer is recovering the password for an admin that has been locked out of a CTS 500-32 not registered to the Cisco Unified Communications Manager. Which option must be entered into the…

The correct answer is D. pwrecovery. Password recovery on a standalone (non-CUCM-registered) Cisco TelePresence CTS 500-32 requires entering the reserved keyword 'pwrecovery' in the username field to initiate the recovery workflow.

Endpoint Troubleshooting

Question

An engineer is recovering the password for an admin that has been locked out of a CTS 500-32 not registered to the Cisco Unified Communications Manager. Which option must be entered into the username field when prompted?

Options

  • Apwreset
  • Badmin
  • Chelpdesk
  • Dpwrecovery

How the community answered

(27 responses)
  • A
    4% (1)
  • C
    4% (1)
  • D
    93% (25)

Why each option

Password recovery on a standalone (non-CUCM-registered) Cisco TelePresence CTS 500-32 requires entering the reserved keyword 'pwrecovery' in the username field to initiate the recovery workflow.

Apwreset

'pwreset' is not a valid reserved keyword recognized by the CTS 500-32 login process and will not activate the password recovery mode.

Badmin

'admin' is the standard administrative account name - entering it without a valid password at the login prompt results only in a failed authentication, not a recovery workflow.

Chelpdesk

'helpdesk' is not a recognized built-in account or recovery trigger on the CTS 500-32 and has no special function in the password recovery process.

DpwrecoveryCorrect

The Cisco TelePresence CTS password recovery procedure for systems not registered to CUCM uses the special reserved username 'pwrecovery' at the login prompt, which triggers a dedicated recovery mode that allows the admin password to be reset without requiring the current locked credentials.

Concept tested: CTS 500-32 standalone admin password recovery procedure

Source: https://www.cisco.com/c/en/us/td/docs/telepresence/cts_server/configuration/guide/cts_admin_guide/cts_password_recovery.html

Topics

#password recovery#CTS 500-32#admin lockout#CLI credentials

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