210-065 · Question #341
A Cisco EX60 is connected to the network, but users cannot make calls and the device is unregistered. The voice engineer configured the device on Cisco Unified Communications Manager. Which two…
The correct answer is D. No user is associated to a device. E. SIP proxy is not configured correctly. A Cisco EX60 registered to CUCM will fail to make calls if no user is associated to the device or if the SIP proxy is misconfigured, as both are required for successful registration and call routing.
Question
A Cisco EX60 is connected to the network, but users cannot make calls and the device is unregistered. The voice engineer configured the device on Cisco Unified Communications Manager. Which two options are causes of this problem? (Choose two.)
Options
- ASIP URI is not configured correctly.
- BH.323 parameters are not configured correctly.
- CIP address is in a different subnet.
- DNo user is associated to a device.
- ESIP proxy is not configured correctly.
How the community answered
(31 responses)- A3% (1)
- B10% (3)
- C19% (6)
- D68% (21)
Why each option
A Cisco EX60 registered to CUCM will fail to make calls if no user is associated to the device or if the SIP proxy is misconfigured, as both are required for successful registration and call routing.
A misconfigured SIP URI affects call addressing and dial plans but does not prevent the device from registering with CUCM.
The Cisco EX60 registers to CUCM using SIP, not H.323, so H.323 parameters are irrelevant to this registration failure.
The question states the device is connected to the network, ruling out a subnet mismatch as the cause since basic IP connectivity is confirmed.
CUCM requires a user to be associated with an endpoint for the device to complete registration and be authorized for call services; without this association the device remains unregistered.
The SIP proxy setting on the EX60 must point to the correct CUCM address - an incorrect SIP proxy means the endpoint cannot reach CUCM to register, resulting in an unregistered state.
Concept tested: CUCM endpoint registration requirements for Cisco EX60
Source: https://www.cisco.com/c/en/us/td/docs/telepresence/endpoint/codec-c-series/sx-series/admin-guide/Cisco_Collaboration_Endpoint_software_administrator_guide_TC7.html
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