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210-065 · Question #337

Which two tools can be used to extract traces from a Cisco Unified Communications Manager server? (Choose two.)

The correct answer is A. RTMT D. CLI. RTMT and the CLI are the two supported methods for extracting trace files from a Cisco Unified Communications Manager server.

Endpoint Troubleshooting

Question

Which two tools can be used to extract traces from a Cisco Unified Communications Manager server? (Choose two.)

Options

  • ARTMT
  • BTraceRT
  • CWireshark
  • DCLI
  • ESyslog

How the community answered

(17 responses)
  • A
    94% (16)
  • B
    6% (1)

Why each option

RTMT and the CLI are the two supported methods for extracting trace files from a Cisco Unified Communications Manager server.

ARTMTCorrect

RTMT (Real-Time Monitoring Tool) includes a Trace and Log Central feature that provides a graphical interface for selecting specific CUCM services, date ranges, and nodes, then downloading the resulting trace files to a local workstation.

BTraceRT

TraceRT (traceroute) is a network path utility that identifies routing hops between hosts; it has no capability to access or extract application-level trace logs from a CUCM server.

CWireshark

Wireshark is a network packet capture and analysis tool used to inspect traffic on the wire; it cannot retrieve CUCM application trace files stored on the server.

DCLICorrect

The CUCM CLI supports file management commands such as 'file get activelog' and 'file get inactivelog' that allow an administrator to directly retrieve trace files stored on the server's file system via a secure shell session.

ESyslog

Syslog is a protocol for receiving forwarded log messages on an external collector; it passively receives pushed data and cannot actively extract trace files from a CUCM server.

Concept tested: CUCM trace file extraction using RTMT and CLI

Source: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/215831-collect-cucm-traces-using-rtmt.html

Topics

#RTMT#CUCM traces#CLI#log extraction

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