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210-065 · Question #330

While trying to register to Cisco UCM, a Cisco IP phone reports TFTP authorization failure. Which cause of this issue is true?

The correct answer is C. The TFTP address for the phone is not in the CTL file. A TFTP authorization failure on a Cisco IP phone during UCM registration indicates the phone cannot validate the TFTP server because its address is absent from the CTL file.

Endpoint Troubleshooting

Question

While trying to register to Cisco UCM, a Cisco IP phone reports TFTP authorization failure. Which cause of this issue is true?

Options

  • AThe phone has a cabling issue.
  • BA firewall in the network is blocking access.
  • CThe TFTP address for the phone is not in the CTL file.
  • DDHCP option 150 has the incorrect TFTP IP address configured.

How the community answered

(24 responses)
  • A
    8% (2)
  • B
    4% (1)
  • C
    71% (17)
  • D
    17% (4)

Why each option

A TFTP authorization failure on a Cisco IP phone during UCM registration indicates the phone cannot validate the TFTP server because its address is absent from the CTL file.

AThe phone has a cabling issue.

A cabling issue would cause a physical layer failure or loss of connectivity, not an authorization-level error specific to TFTP.

BA firewall in the network is blocking access.

A firewall blocking access would result in a connection timeout or unreachable error, not an authorization failure message.

CThe TFTP address for the phone is not in the CTL file.Correct

The Certificate Trust List (CTL) file contains the list of trusted TFTP servers that a Cisco IP phone is authorized to contact. If the TFTP server's address is missing from the CTL file, the phone will reject the connection and report a TFTP authorization failure. This is a security mechanism in Cisco Unified CM to prevent phones from downloading configuration files from untrusted sources.

DDHCP option 150 has the incorrect TFTP IP address configured.

An incorrect DHCP option 150 address would prevent the phone from locating the TFTP server at all, producing a discovery failure rather than an authorization failure after contact is made.

Concept tested: Cisco UCM CTL file TFTP authorization

Source: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200204-Cisco-IP-Phone-Registration-Process-in-C.html

Topics

#TFTP#CTL file#CUCM phone registration#authorization failure

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