Refer to the exhibit. When the administrator clicks the ticket number of any of the open tickets, which two actions are presented to the administrator? (Choose two.)

Question

Exhibit

Options

• Aignore ticket
• Backnowledge ticket
• Cdelete ticket
• Dclose ticket
• Eescalate ticket

• A
  86% (25)
• C
  3% (1)
• D
  7% (2)
• E
  3% (1)

Explanation

In Cisco network management platforms (such as Cisco Prime Infrastructure or similar fault/alarm management interfaces), when an administrator opens a ticket by clicking its ticket number, the primary workflow actions offered are 'acknowledge ticket' and 'ignore ticket'. Acknowledging a ticket indicates the administrator is aware of the issue and is taking ownership of it - this updates the ticket status and notifies the system that the alert is being handled. Ignoring a ticket suppresses further notifications for that specific event. Actions like 'close,' 'delete,' or 'escalate' are not directly available from the ticket detail view in this context; closing typically requires resolution steps, and deletion is usually an administrative bulk operation, not a per-ticket inline action.

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