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210-065 · Question #186

An engineer is receiving several Cisco TMS email alerts for system phonebooks that are not updating. Which menu path should the engineer use to suppress these Cisco TMS email alerts?

The correct answer is C. TMS > Manage ticket error levels. In Cisco TMS, the 'Manage ticket error levels' menu allows an engineer to suppress or change the severity of specific alert types, including phonebook update failures.

Troubleshooting Conferencing

Question

An engineer is receiving several Cisco TMS email alerts for system phonebooks that are not updating. Which menu path should the engineer use to suppress these Cisco TMS email alerts?

Options

  • ATMS > Clear this ticket
  • BTMS > SMTP settings
  • CTMS > Manage ticket error levels
  • DTMS > Ticket management
  • ETMS > Email notification settings

How the community answered

(34 responses)
  • B
    3% (1)
  • C
    88% (30)
  • D
    3% (1)
  • E
    6% (2)

Why each option

In Cisco TMS, the 'Manage ticket error levels' menu allows an engineer to suppress or change the severity of specific alert types, including phonebook update failures.

ATMS > Clear this ticket

'Clear this ticket' dismisses a single existing ticket instance but does not suppress future alerts of the same type.

BTMS > SMTP settings

SMTP settings control the mail server configuration for TMS, not which alert types generate email notifications.

CTMS > Manage ticket error levelsCorrect

Cisco TMS uses a ticket system to track infrastructure issues, and 'Manage ticket error levels' lets administrators adjust the severity level of individual ticket types. Lowering the severity of phonebook-related tickets to a non-alerting level effectively suppresses the associated email notifications without disabling all alerts globally.

DTMS > Ticket management

'Ticket management' is used for reviewing and managing existing tickets, not for adjusting alert suppression rules.

ETMS > Email notification settings

'Email notification settings' controls which users receive emails, not which ticket types trigger them.

Concept tested: Cisco TMS ticket error level suppression configuration

Source: https://www.cisco.com/c/en/us/support/conferencing/telepresence-management-suite-tms/products-maintenance-guides-list.html

Topics

#Cisco TMS#email alerts#ticket management#phonebook sync

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