210-065 Question #183: Real Exam Question with Answer & Explanation

The correct answer is B: Calling services must be stopped.. Before running 'diag system normal' on a Cisco TelePresence endpoint, calling services must be stopped to prevent interference with active sessions during the diagnostic process.

Question

A technician enters the diag system normal command for a Cisco TelePresence System endpoint. Which action must be done in the CLI before entering this command?

Options

ALogging must be enabled.
BCalling services must be stopped.
CAll forced upgrades must be cleared.
DThe Telephone_Srvr service must be restarted.

Explanation

Before running 'diag system normal' on a Cisco TelePresence endpoint, calling services must be stopped to prevent interference with active sessions during the diagnostic process.

Common mistakes.

A. Enabling logging is not a prerequisite for running system diagnostics on a Cisco TelePresence endpoint.
C. Clearing forced upgrades is unrelated to the prerequisites for executing the 'diag system normal' diagnostic command.
D. Restarting the Telephone_Srvr service is not a required step before running system diagnostics on a TelePresence endpoint.

Concept tested. Cisco TelePresence CLI diagnostic prerequisites

Reference. https://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-system-software/products-maintenance-guides-list.html

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