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210-065 · Question #180

In order to perform a password recovery for the admin user on a Cisco VCS appliance, what must an engineer do?

The correct answer is B. Connect to the serial port. Password recovery for the admin account on a Cisco VCS appliance requires direct physical access via the serial port, as network-based access methods require valid credentials.

Endpoint Troubleshooting

Question

In order to perform a password recovery for the admin user on a Cisco VCS appliance, what must an engineer do?

Options

  • AConnect via Telnet to the Cisco VCS.
  • BConnect to the serial port.
  • CConnect via SSH.
  • DConnect to LAN port 1.

How the community answered

(35 responses)
  • B
    91% (32)
  • C
    3% (1)
  • D
    6% (2)

Why each option

Password recovery for the admin account on a Cisco VCS appliance requires direct physical access via the serial port, as network-based access methods require valid credentials.

AConnect via Telnet to the Cisco VCS.

Telnet access requires a valid username and password to authenticate, making it unusable when the admin password is unknown or lost.

BConnect to the serial port.Correct

The Cisco VCS appliance requires a serial console connection for admin password recovery because the recovery process involves interrupting the boot sequence or accessing a restricted recovery menu that is only accessible through the out-of-band serial interface. This is a standard security design that prevents remote unauthenticated access during recovery.

CConnect via SSH.

SSH also requires valid credentials to establish a session, so it cannot be used when the admin password needs to be recovered.

DConnect to LAN port 1.

Connecting to LAN port 1 still requires network-level authentication and does not provide a recovery console bypass.

Concept tested: Cisco VCS admin password recovery procedure

Source: https://www.cisco.com/c/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/X8-11/Cisco-VCS-Administrator-Guide-X8-11.html

Topics

#password recovery#VCS appliance#serial port access#admin credentials

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