210-065 · Question #166
An end user reports that the video they are receiving from a CTS-500 is showing a heavy blue tint. The room sending the video uses indoor artificial lighting. Which procedure must be performed to…
The correct answer is C. camera auto adjustment. A heavy blue tint on CTS-500 video indicates an incorrect white balance caused by the room's artificial lighting, which is corrected by running camera auto adjustment.
Question
An end user reports that the video they are receiving from a CTS-500 is showing a heavy blue tint. The room sending the video uses indoor artificial lighting. Which procedure must be performed to resolve the issue?
Options
- Acamera focus balance calibration
- Bcamera brightness mode: indoor
- Ccamera auto adjustment
- Dcamera auto adjust room environment
- Ecamera temperature map adjustment
How the community answered
(26 responses)- A15% (4)
- B4% (1)
- C73% (19)
- E8% (2)
Why each option
A heavy blue tint on CTS-500 video indicates an incorrect white balance caused by the room's artificial lighting, which is corrected by running camera auto adjustment.
Camera focus balance calibration corrects sharpness and focal alignment issues, not color temperature or white balance problems.
Setting the brightness mode to indoor affects exposure levels, not white balance - it will not resolve a color tint caused by lighting color temperature.
Camera auto adjustment recalibrates the CTS-500 camera's white balance by sampling the current room lighting conditions. A blue tint results from a mismatch between the camera's white balance setting and the color temperature of indoor artificial lighting. Performing auto adjustment allows the camera to compensate automatically and restore accurate color reproduction.
Camera auto adjust room environment is not a recognized standard procedure in the CTS-500 administration interface for correcting color tint.
Camera temperature map adjustment is not a feature available on the CTS-500 for correcting color balance or tint issues.
Concept tested: CTS-500 camera white balance auto adjustment for color tint
Source: https://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-500-series/products-maintenance-guides-list.html
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