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210-060 · Question #60

Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)

The correct answer is A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco C. Issue the reset command under the ephone configuration of the phone. E. Issue the reset H.H.H (mac-address) command telephony-service configuration. Cisco CME phones can be remotely reset by cycling PoE on the switch port, issuing the reset command under ephone configuration, or using the reset MAC-address command under telephony-service.

Endpoints

Question

Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)

Options

  • AIssue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco
  • BIssue the restart command under the ephone-dn configuration of the phone.
  • CIssue the reset command under the ephone configuration of the phone.
  • DIssue the reset command under the ephone-dn configuration of the phone.
  • EIssue the reset H.H.H (mac-address) command telephony-service configuration.
  • FIssue the reset H.H.H (mac-address) command under global configuration.

How the community answered

(21 responses)
  • A
    76% (16)
  • B
    10% (2)
  • D
    14% (3)

Why each option

Cisco CME phones can be remotely reset by cycling PoE on the switch port, issuing the reset command under ephone configuration, or using the reset MAC-address command under telephony-service.

AIssue a shutdown, no shutdown command on a switch port that provides PoE to a CiscoCorrect

Issuing shutdown followed by no shutdown on the PoE-enabled switch port cuts and restores power to the IP phone, forcing a full hardware reboot. This power cycle causes the phone to reload its firmware and re-register with the Cisco CME server. It is effective even when the phone software is unresponsive.

BIssue the restart command under the ephone-dn configuration of the phone.

The restart command is not a valid command under ephone-dn configuration because ephone-dn defines directory numbers, not physical phone device behavior.

CIssue the reset command under the ephone configuration of the phone.Correct

The reset command issued under a specific ephone configuration mode sends a software reset signal directly to that registered phone. This causes the phone to restart and re-register with CME, and it targets only the phone tied to that ephone entry without affecting others.

DIssue the reset command under the ephone-dn configuration of the phone.

The reset command does not exist under ephone-dn configuration because ephone-dn manages dial-number assignments rather than controlling physical phone devices.

EIssue the reset H.H.H (mac-address) command telephony-service configuration.Correct

Under telephony-service configuration, the reset H.H.H command identifies and resets a specific phone by its MAC address. CME sends a reset notification to that phone, forcing it to restart and re-register. This method is useful when the ephone number is unknown but the MAC address is available.

FIssue the reset H.H.H (mac-address) command under global configuration.

The reset H.H.H MAC-address command is not valid in global configuration mode and must be issued under telephony-service configuration to take effect.

Concept tested: Cisco CME remote phone reset methods

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

Topics

#CME#ephone reset#phone restart#telephony-service

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