210-060 · Question #60
Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)
The correct answer is A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco C. Issue the reset command under the ephone configuration of the phone. E. Issue the reset H.H.H (mac-address) command telephony-service configuration. Cisco CME phones can be remotely reset by cycling PoE on the switch port, issuing the reset command under ephone configuration, or using the reset MAC-address command under telephony-service.
Question
Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)
Options
- AIssue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco
- BIssue the restart command under the ephone-dn configuration of the phone.
- CIssue the reset command under the ephone configuration of the phone.
- DIssue the reset command under the ephone-dn configuration of the phone.
- EIssue the reset H.H.H (mac-address) command telephony-service configuration.
- FIssue the reset H.H.H (mac-address) command under global configuration.
How the community answered
(21 responses)- A76% (16)
- B10% (2)
- D14% (3)
Why each option
Cisco CME phones can be remotely reset by cycling PoE on the switch port, issuing the reset command under ephone configuration, or using the reset MAC-address command under telephony-service.
Issuing shutdown followed by no shutdown on the PoE-enabled switch port cuts and restores power to the IP phone, forcing a full hardware reboot. This power cycle causes the phone to reload its firmware and re-register with the Cisco CME server. It is effective even when the phone software is unresponsive.
The restart command is not a valid command under ephone-dn configuration because ephone-dn defines directory numbers, not physical phone device behavior.
The reset command issued under a specific ephone configuration mode sends a software reset signal directly to that registered phone. This causes the phone to restart and re-register with CME, and it targets only the phone tied to that ephone entry without affecting others.
The reset command does not exist under ephone-dn configuration because ephone-dn manages dial-number assignments rather than controlling physical phone devices.
Under telephony-service configuration, the reset H.H.H command identifies and resets a specific phone by its MAC address. CME sends a reset notification to that phone, forcing it to restart and re-register. This method is useful when the ephone number is unknown but the MAC address is available.
The reset H.H.H MAC-address command is not valid in global configuration mode and must be issued under telephony-service configuration to take effect.
Concept tested: Cisco CME remote phone reset methods
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html
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