210-060 · Question #59
An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user has been locked out. Which submenu does an administrator select to unlock the pin?
The correct answer is B. Password settings. In Cisco Unity Connection Administration, the Password Settings submenu is where an administrator resets or unlocks a user account that has been locked due to exceeding the maximum number of failed voicemail PIN attempts.
Question
An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user has been locked out. Which submenu does an administrator select to unlock the pin?
Options
- AChange password
- BPassword settings
- CMessage settings
- DMailbox
How the community answered
(38 responses)- B92% (35)
- C3% (1)
- D5% (2)
Why each option
In Cisco Unity Connection Administration, the Password Settings submenu is where an administrator resets or unlocks a user account that has been locked due to exceeding the maximum number of failed voicemail PIN attempts.
The Change Password option allows updating the PIN value itself but does not expose or clear the lockout status flag set by excessive failed attempts.
The Password Settings page for a Unity Connection user includes the account lockout status and provides the 'Unlock' action. After a user exceeds the configured failed-login threshold, an administrator navigates to Users - Edit - Password Settings, clears the locked state, and optionally resets the PIN, restoring voicemail access.
Message Settings controls voicemail delivery rules, notification devices, and message playback preferences - it has no relation to PIN security or account lockout.
The Mailbox submenu governs storage quotas and message retention policies, not authentication or PIN lockout management.
Concept tested: Cisco Unity Connection PIN lockout reset via Password Settings
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_01001.html
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