210-060 Question #59: Real Exam Question with Answer & Explanation

The correct answer is B: Password settings. In Cisco Unity Connection Administration, the Password Settings submenu is where an administrator resets or unlocks a user account that has been locked due to exceeding the maximum number of failed voicemail PIN attempts.

Question

An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user has been locked out. Which submenu does an administrator select to unlock the pin?

Options

AChange password
BPassword settings
CMessage settings
DMailbox

Explanation

In Cisco Unity Connection Administration, the Password Settings submenu is where an administrator resets or unlocks a user account that has been locked due to exceeding the maximum number of failed voicemail PIN attempts.

Common mistakes.

A. The Change Password option allows updating the PIN value itself but does not expose or clear the lockout status flag set by excessive failed attempts.
C. Message Settings controls voicemail delivery rules, notification devices, and message playback preferences - it has no relation to PIN security or account lockout.
D. The Mailbox submenu governs storage quotas and message retention policies, not authentication or PIN lockout management.

Concept tested. Cisco Unity Connection PIN lockout reset via Password Settings

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_01001.html

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