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210-060 · Question #411

Which CDR report generates call and QoS information in detail format for all users who report to the manager?

The correct answer is D. Department. The Department CDR report in Cisco CAR generates call detail and QoS data for all users within a manager's reporting hierarchy.

Maintenance and Troubleshooting

Question

Which CDR report generates call and QoS information in detail format for all users who report to the manager?

Options

  • AIndividual
  • BTop N
  • CBy Duration
  • DDepartment

How the community answered

(14 responses)
  • A
    7% (1)
  • B
    7% (1)
  • D
    86% (12)

Why each option

The Department CDR report in Cisco CAR generates call detail and QoS data for all users within a manager's reporting hierarchy.

AIndividual

The Individual report in CAR is scoped to a single user's call records and QoS data, not to a manager's group of subordinates.

BTop N

The Top N report ranks users by a metric such as charge or duration and does not filter by managerial reporting structure.

CBy Duration

The By Duration report sorts calls by length across the system and is not organized around manager-subordinate relationships.

DDepartmentCorrect

The Department report in Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) is specifically designed to pull call records and QoS metrics for an entire department or group of users who report to a given manager. It uses the manager-subordinate relationship defined in end-user profiles to scope the report. This makes it the correct choice when the reporting boundary is a managerial hierarchy rather than a single user or arbitrary grouping.

Concept tested: CDR Department report scoped by manager hierarchy

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/12_5_1/car/cucm_b_car-administration-guide-1251.html

Topics

#CDR reports#department report#QoS#call records

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