Cisco
210-060 · Question #410
210-060 Question #410: Real Exam Question with Answer & Explanation
The correct answer is D: The MWI number overlapped with the existing dial plan within Cisco Unified Communications. An MWI number that conflicts with an existing dial plan entry in CUCM prevents the message waiting indicator light from illuminating on the user's phone.
Question
A user indicated that after their voicemail account was created recently, the red light on the phone handset did not illuminate when they received a new voicemail message. Which description of the problem is true?
Options
- AThe user extension is improperly formatted in the User Basics page for the user account in the
- BThe voicemail action must be changed to "Accept the Message" in the Message Actions section
- CThe SMTP address for the user is missing in the User Basics page of the user account in the CUx
- DThe MWI number overlapped with the existing dial plan within Cisco Unified Communications
Explanation
An MWI number that conflicts with an existing dial plan entry in CUCM prevents the message waiting indicator light from illuminating on the user's phone.
Common mistakes.
- A. An improperly formatted extension in the User Basics page would disrupt call routing to the voicemail box itself, not specifically the MWI signaling mechanism that triggers the handset light.
- B. The 'Accept the Message' setting in Message Actions controls how calls to the voicemail pilot are handled on arrival, and does not govern whether the MWI light is activated after a message is stored.
- C. A missing SMTP address in the user account affects voicemail-to-email forwarding delivery, not the SIP or SCCP MWI notification path between Unity Connection and the phone via CUCM.
Concept tested. MWI dial plan conflict preventing message waiting indicator activation
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