210-060 · Question #304
Which two errors cause a Cisco phone to reset? (Choose two.)
The correct answer is B. The device does not receive timing from Cisco Unified Communications Manager server. D. Proper keep alive is not received from Cisco Unified Communications Manager. A Cisco IP phone resets when it stops receiving timing signals or keepalive acknowledgements from CUCM, as these are required to confirm the SCCP registration is still valid.
Question
Which two errors cause a Cisco phone to reset? (Choose two.)
Options
- AThe MAC address is changed in Cisco Unified Communications Manager and change is applied
- BThe device does not receive timing from Cisco Unified Communications Manager server.
- CThe IP address is incorrectly configured
- DProper keep alive is not received from Cisco Unified Communications Manager
- EThe TCP connection fails while connected to Cisco Unified Communications Manager
How the community answered
(25 responses)- A8% (2)
- B76% (19)
- C4% (1)
- E12% (3)
Why each option
A Cisco IP phone resets when it stops receiving timing signals or keepalive acknowledgements from CUCM, as these are required to confirm the SCCP registration is still valid.
Changing a MAC address in CUCM requires an administrator to manually apply the change, but the phone itself does not autonomously detect a CUCM database MAC change and initiate a reset without receiving a direct signal.
CUCM sends periodic station keepalive and timing messages to registered SCCP phones; if a phone does not receive these timing signals within the expected interval, it determines the connection is lost and performs a reset to re-register.
An incorrectly configured IP address would prevent initial registration but would not cause a phone that is already registered and operational to reset.
SCCP requires a bidirectional keepalive exchange between the phone and CUCM; if the phone does not receive proper keepalive acknowledgements from CUCM within the configured timeout, it resets and attempts re-registration with an available CUCM subscriber.
A TCP connection failure causes the SCCP session to drop and triggers re-registration, but this is a connection recovery event rather than a phone reset caused by a specific CUCM-originated error condition.
Concept tested: Cisco SCCP phone keepalive and reset trigger conditions
Source: https://www.cisco.com/c/en/us/support/docs/voice/unified-communications-manager-callmanager/200510-Cisco-Unified-CM-Phone-Registration-Proc.html
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