Identify two statements that apply to Oracle Collections. (Choose two.)

Question

Options

• AIt Is a Web-based self-service application.
• BIt can be used to place an invoice in dispute.
• CIt enables customers to see their own Oracle Receivables account information, such as balances.
• DIt can be used to initiate the Oracle Approvals Management (AME) credit memo request workflow

• A
  9% (5)
• B
  88% (49)
• C
  4% (2)

Explanation

Oracle Collections is an internal tool used by collection agents to manage delinquent accounts - and both B and D describe actions that agents can perform within it. Collection agents can place an invoice in dispute (B) directly from the Collections workbench, and they can trigger an AME credit memo request workflow (D) as part of resolving customer account issues, leveraging Oracle's approval management engine.

Option A is wrong because describing something as a "Web-based self-service application" points to Oracle iReceivables, not Collections. Collections is an agent-facing internal application, not customer-facing.

Option C is wrong for the same reason - allowing customers to view their own balances and account information is the job of Oracle iReceivables, the customer self-service portal. Collections agents view this data on behalf of customers, but customers themselves do not access Oracle Collections.

Memory tip: Think of Oracle Collections as a tool for your internal staff to act on accounts (dispute invoices, request credit memos, contact customers). Anything that sounds like a customer logging in to see their own data or a self-service portal is iReceivables, not Collections.

No community discussion yet for this question.