Members of a new Desktop group are unable to launch Desktop OS machines assigned to them. What should a Citrix Administrator do to troubleshoot this issue?

Recreating the master image is a destructive and time-consuming action that has no diagnostic value and should not be the first step without evidence that the image itself is the cause.

Updating Citrix Receiver (Workspace app) on client devices addresses client-side connectivity issues, but the problem is described as a launch failure for a new group, pointing to a server-side or policy misconfiguration.

The Virtual Delivery Agent (VDA) is the component responsible for registering with the Delivery Controller and establishing user sessions on Desktop OS machines. Enabling VDA logs provides detailed diagnostic output covering registration state, session brokering, and launch failures, which directly surfaces the underlying cause of inability to connect.

StoreFront communicates with Delivery Controllers, not Data Collectors (a legacy Presentation Server concept); this option is technically inaccurate for a modern CVAD environment and does not address session launch failures.