Your company is investigating the possibility of moving its customer service management system to a cloud service provider. The sales rep for the cloud service provider has presented many advantages…

Question

Options

• AIf your company's Internet service is interrupted for any reason at any time, you will not have
• BMore company employees will have access to the system, which could result in unauthorized
• CSpecial equipment will need to be purchased and maintained in your office in order to access and
• DMigrating the CRM to the cloud service provider will eliminate several jobs in your customer

• A
  96% (25)
• D
  4% (1)

Explanation

Moving a CRM to the cloud creates a critical dependency on internet connectivity - if your connection goes down, your entire customer service operation halts, since the system lives on remote servers you cannot access locally. This is a real operational risk that on-premise systems avoid entirely.

Why the distractors are wrong:

• B is incorrect because cloud systems typically offer better access controls and role-based permissions than many in-house setups, not worse.
• C is backwards - cloud migration removes the need for specialized on-site hardware and servers, which is often cited as a benefit.
• D may be true in reality, but job impacts are a business/HR consideration, not a technical drawback of the cloud platform itself - and most exam contexts treat workforce changes as a separate concern from system functionality.

Memory tip: Think of the cloud as a remote island - everything there is great, but you need a bridge (internet) to reach it. No bridge = no access. When a question asks about cloud drawbacks, always look for the answer tied to internet dependency first.

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