Selena needs to send a message to her manager providing all the details of a business proposal. The idea they have discussed is critical to the business. The project is considered urgent and…

Question

Options

• ATo send a useful summary of the proposal to her manager so that the manager has it
• BTo alert her manager that she has sent the proposal via e-mail so her manager can view
• CTo provide a detailed outline of the proposal so that her manager can refer to it as he
• DTo send the proposal as an attachment to the text message

• B
  95% (59)
• C
  3% (2)
• D
  2% (1)

Explanation

Option B is correct because SMS is best used as a notification tool, not a communication channel for sensitive or detailed content - it alerts the manager to check email, where the full proposal can be viewed securely and in an appropriate format. Option A is wrong because even a summary of a confidential proposal should not be sent via unencrypted SMS, which is not a secure channel for sensitive business information. Option C is wrong because SMS has character limits and poor formatting support, making it unsuitable for detailed outlines, and it still exposes confidential content inappropriately. Option D is wrong because SMS attachments are unreliable and nonstandard, and sending the full proposal this way compounds the security and confidentiality risk.

Memory tip: Think of SMS as a doorbell - it signals that something has arrived, but you don't actually deliver the package through it. For anything urgent, confidential, or detailed, email is the door; SMS just tells you to open it.

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