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1D0-61A · Question #28
1D0-61A Question #28: Real Exam Question with Answer & Explanation
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Communication and Collaboration Tools
Question
You received a text and a threatening voicemail from an angry customer who wants to walk into a mandatory meeting with your top-level leadership team. Which of the following is your best course of action?
Options
- AContinue to send text messages to the customer hoping to smooth things over until you
- BRequest that the customer send his complaints by e-mail, knowing that any
- CDo not respond to the customer.
- DSkip the meeting and call the customer.
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Topics
#Customer Service#Business Communication#Conflict Resolution#Email Documentation